Contact
One address for everything: support@duncandoit.com. Putting one of these in the subject line gets it to the right place faster.
Short questions and news: @duncanwilldoit on X. Walkthroughs: @duncanwilldoit on YouTube.
- HelpSomething isn't working, or you're not sure how to do something.Subject: Help
- BillingRefunds, invoices, a payment that didn't go through.Subject: Billing
- A wrong questionSend the question and the line it quoted.Subject: Question
- Beta inviteTell us what you're studying.Subject: Beta invite
- SecurityA vulnerability or a privacy concern.Subject: Security
- Data requestDelete or receive what our service holds about your plan.Subject: Data
Before writing about billing, the help page answers the common questions, and Paddle's link in your receipt email handles cancelling and card changes straight away.